Dear Acorn Marketing Client,

As part of the recent acquisition of Acorn Marketing by ThinkReservations, we will have a change in the way services are billed.
 
We want to reassure you that pricing is not changing. However, billing frequency will be changing. If you're a current ThinkReservations client, you will already be familiar with how it works.

Going forward from April 1, 2024, you will receive invoices from ThinkReservations, rather than Acorn Marketing, and billing will take place monthly instead of quarterly.

On April 1st, 2024, you will be invoiced in arrears for your January, February and March Acorn Marketing services, as you always have been.

On May 1st, you will be invoiced in arrears for your April fees and any additional services beyond regular monthly fees incurred in April, along with your May fees.
 
Then, on June 1st, you will be invoiced for your regular monthly fees for June along with any additional services incurred in May beyond regular monthly fees.
 
Billing will then continue in that manner thereafter so that each monthly invoice will consist of your monthly fees for that month plus the additional services beyond regular fees from the previous month.

If you have taken advantage of Acorn Pre-Pay for 2024, you will only be invoiced for additional fees beyond your current services until your next annual renewal date.

One other change: ThinkReservations invoices will not show a line-by-line breakdown of each task, but rather a high-level total for each service performed.

If you are already a current ThinkReservations client, you will be billed using the card you have on file.

If you are not a current ThinkReservations client, you will be given an account in ThinkReservations to add your credit card and view your invoices. A second email will be sent from ThinkReservations in the next few days with instructions on how to access that account and add your credit card.

If you have questions about the new billing procedure, please reply to this email.