 President's
Corner
Happy November! This year
seems to just keep flying by.
With so much going on in the
real estate market and the note
market some people find it hard
to stay focused and be
professional. Remember
first and foremost that the note
and real estate business is just
that, a real business.
Just because we get to work from
home in shorts and a t-shirt
does not mean that we can let
our hair down and act in an
unprofessional manner when we
are talking to people on the
phone or emailing them.
It's not only about first
impressions but also about
lasting impressions. This month
I want to give you my thoughts
on how to leave a professional
phone message.
Having just
been at the NoteWorthy convention two weeks ago, I have received several phone messages, or voicemails as we like to
call them these days, from note brokers and people in the industry that
were not up to par and very unprofessional in my opinion. Here are a few
voice mails I received this week:
- He left a five minute story
before he said his name and phone number, then he said it so fast I had to
listen to the entire message two more times to get the phone number correct;
- She was calling from a cell
phone with lots of background noise and I couldn't hear half of her message;
- He rattled off his name,
company name and phone number so fast that I couldn't understand a word he said
- Her voice was so low that
even when I turned up the volume on my answering machine I could not make out
the entire message or her phone number
- She left a message as she
was picking up his son from school and she interrupted her message to me three
times telling her son to wait a minute
And these were all in just the last few days!
I think you will agree that these messages can be put into the unprofessional
category and may leave a negative impression on the person listening to the
message.
I've
been leaving messages for years and I have some tips that I thought
would be helpful and good to share with you:
How to
leave a professional business like phone message
1) State your name and company name CLEARLY and
slowly
2) State your phone number CLEARLY and slowly
3) In 1-2 sentences state the reason for your
call
4) State your name and phone number again CLEARLY
and slowly
5) Thank the person in advance
and hang up
Whether you are in your pajamas working from home or in a business suit sitting
in a corner office, any voice mail messages you leave need to be professional
and business like. Keep that in mind the next time you call someone and
you have to leave a voice mail message. If you are not prepared properly
to leave a professional message, hang up and call back when you are prepared.
Then, make it a habit to leave professional messages all the time.
Remember, Success Demands
Action! Keep on marketing, it’s
going to work! TWITA!
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