Hello,
You are receiving this message because you purchased a Carlson RT4 Tablet from iGage.
There is a known issue with an automatic Windows 10 update replacing the display driver with an updated (however not latest) driver that inverts the screen while keeping the touchscreen un-inverted.
A description of the fix can be found on this Juniper Systems webpage: https://www.junipersys.com/support/article/14710
Alternatively you can just go directly to this Intel website: https://downloadcenter.intel.com/product/96552/ and click on the 'Get Started' button. It will automatically determine the correct display driver to install on your RT4.
Because it is kind of a pain to do this if the screen is inverted, it may save you energy to just update preemptively. I just did mine, and it took about 5-minutes. Hint: look for the installer window underneath the web browser so that you can click the next button.
You can check the currently installed display driver by click-and-hold on the Windows Start button, then select 'Device Manager', then expand 'Display adapters', then double-click on 'Intel(R) HD Graphics 505', then select the 'Driver' tab. The current 'new' driver is 27.20.100.8853. The errant drivers are in the build range [ 8141 and 8783 ]. Evidently this has been an issue since the end of September, however the first instance affecting our customers that I know of was yesterday 21 Oct 2020.
Give us a call if you have any questions, suggestions or additional information.
Thank you,
Mark Silver
iGage, 801-412-0011 x16, ms@igage.com
