In This Issue...
 
- The 4 Customer “Must Haves”
- Video: The Happy Secret to Better Work
- A Love Note to the Workaholic
- Recovery: The Conflict Resolution System
- Sharpen Your Listening Skills to Boost Productivity
- Poem: Everyday Choices
- 5 Ways to Undermine Your LinkedIn Profile
 


 

 

Featured Article

The 4 Customer “Must Haves”
by Lisa Ford

Today’s customer is savvier than ever. How do the best companies stay one step ahead to create customer loyalty? Read Lisa Ford’s article to find out the four things organizations must implement to keep their customers happy.

Read the article, The 4 Customer “Must Haves” by Lisa Ford

For more articles by Lisa Ford, visit Lisa’s Customer Service Blog

Lisa Ford

 

 

Recent News

Video: The Happy Secret to Better Work
featuring Shawn Achor

Many people believe we should work to become more successful, and then we’ll be happy. But could that be backwards? In this fast-paced and entertaining talk from TEDxBloomington, psychologist Shawn Achor asserts that happiness actually makes us more productive and raises our performance.

Watch Shawn Achor’s TEDxBloomington video on TED.com, The Happy Secret to Better Work


Dig Deeper! Read The Happiness Dividend: You Can Raise The Satisfaction Level Of Your Employees by Shawn Achor

 

 

A Love Note to the Workaholic
by Dr. Brené Brown

Many leaders and entrepreneurs struggle with the daily transition between their “work selves” and their “private selves”. In this Washington Post article, Dr. Brené Brown shares what she's learned from her vulnerability research and how it impacts leadership.

Read the article by Dr. Brené Brown, A Love Note to the Workaholic, featured on The Washington Post

Dig Deeper! Read Brené Brown’s interview with Dumbo Feather

Dr. Brené Brown
 

 
Recovery: The Conflict Resolution System
by Dr. Tony Alessandra

No matter how great your relationship is with your client, there will be times when things go wrong and your customer isn’t happy. It’s important to have systems and procedures in place to solve problems as they occur. Dr. Tony Alessandra explains the steps needed to resolve customer conflict in this article.

Read Recovery: The Conflict Resolution System by Dr. Tony Alessandra
 

 
Sharpen Your Listening Skills to Boost Productivity
by Dr. Nido Qubein

We’ve all had an occasion when we wished we had listened more closely to what was being said. Dr. Nido Qubein notes some factors that may be behind the difficulty and how we can become better listeners.

Check out Sharpen Your Listening Skills to Boost Productivity by Dr. Nido Qubein

Dig Deeper! Check out Extraordinary Transformation, an article about High Point University featured in Business North Carolina

 

 
Poem: Everyday Choices
by Art Holst


Soft in the silence I heard a voice.
It whispered quite clearly, "Each day brings a choice."
A choice to be happy, a choice to be sad;
A choice to forgive, or to walk away mad.
The challenge in life as we waken each day,
Is to make the wise choices that light up the way.
For our success and our happiness always is swayed
By the wisdom displayed in the choices we’ve made.


Check out the Michigan Live article, Former National Football League referee Art Holst entertains hundreds at manufacturers association event
Everyday choices
 

 
Helpful Resource

5 Ways to Undermine Your LinkedIn Profile
from socialmediatoday.com

LinkedIn has become the leading social network for professionals, making it imperative to have a LinkedIn profile. For a high-quality profile, be sure you don’t make the mistakes outlined in this article from socialmediatoday.com.

Read 5 Ways to Undermine Your LinkedIn Profile from socialmediatoday.com

 

 
Rave Reviews
 
Peter Vidmar
  • “The speaker today was fantastic! Great message and good length of speaking engagement.”
  • “Peter Vidmar was amazing! Very engaging, entertaining and inspiring. Would love to have him back.”
  • “Peter Vidmar was fantastic!!! I think he was the best speaker/topic out of all of the luncheons.”
    ~ Visit Orlando
Howard Putnam

"Mr. Putnam, we truly enjoyed having you as a speaker at this year's leadership conference and your message absolutely exceeded our expectations! Thank you also for the signed copy of your book!”
~ United States Naval Academy
 
Read the rest of this month's Rave Reviews!
 

 

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