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Featured Article
The 4 Customer “Must Haves”
by Lisa Ford
Today’s customer is savvier than ever. How do the best companies stay one step ahead to create customer loyalty?
Read Lisa Ford’s article to find out the four things organizations must implement to keep their customers happy.
Read the article, The 4 Customer “Must Haves” by Lisa Ford
For more articles by Lisa Ford, visit Lisa’s Customer Service Blog |
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Recent News
Video: The Happy Secret to Better Work
featuring Shawn Achor
Many people believe we should work to become more successful, and then we’ll be happy.
But could that be backwards? In this fast-paced and entertaining talk from TEDxBloomington, psychologist Shawn Achor asserts that happiness actually makes us more productive and raises our performance.
Watch Shawn Achor’s TEDxBloomington video on TED.com, The Happy Secret to Better Work
Dig Deeper! Read The Happiness Dividend: You Can Raise The Satisfaction Level Of Your Employees by Shawn Achor
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A Love Note to the Workaholic
by Dr. Brené Brown
Many leaders and entrepreneurs struggle with the daily transition between their “work selves” and their “private selves”.
In this Washington Post article, Dr. Brené Brown shares what she's learned from her vulnerability research and how it impacts leadership.
Read the article by Dr. Brené Brown, A Love Note to the Workaholic, featured on The Washington Post
Dig Deeper! Read Brené Brown’s interview with Dumbo Feather
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Recovery: The Conflict Resolution System
by Dr. Tony Alessandra
No matter how great your relationship is with your client, there will be times when things go wrong and your customer isn’t happy.
It’s important to have systems and procedures in place to solve problems as they occur. Dr. Tony Alessandra explains the steps needed to resolve customer conflict in this article.
Read Recovery: The Conflict Resolution System by Dr. Tony Alessandra |
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Sharpen Your Listening Skills to Boost Productivity
by Dr. Nido Qubein
We’ve all had an occasion when we wished we had listened more closely to what was being said.
Dr. Nido Qubein notes some factors that may be behind the difficulty and how we can become better listeners.
Check out Sharpen Your Listening Skills to Boost Productivity by Dr. Nido Qubein
Dig Deeper! Check out Extraordinary Transformation, an article about High Point University featured in Business North Carolina |
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Helpful Resource
5 Ways to Undermine Your LinkedIn Profile
from socialmediatoday.com
LinkedIn has become the leading social network for professionals, making it imperative to have a LinkedIn profile.
For a high-quality profile, be sure you don’t make the mistakes outlined in this article from socialmediatoday.com.
Read 5 Ways to Undermine Your LinkedIn Profile from socialmediatoday.com |
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| Rave Reviews |
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Peter Vidmar
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“The speaker today was fantastic! Great message
and good length of speaking engagement.”
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“Peter Vidmar was amazing! Very engaging, entertaining and inspiring. Would love to have him back.”
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“Peter Vidmar was fantastic!!! I think he was the best speaker/topic out of all of the luncheons.”
~ Visit Orlando
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Howard Putnam
"Mr. Putnam, we truly enjoyed having you as a speaker at this year's leadership conference and your message absolutely exceeded our expectations!
Thank you also for the signed copy of your book!”
~
United States Naval Academy
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| Read the rest
of this month's
Rave Reviews! |
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