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September 2017 
  IN THIS ISSUE:
  
  •  When, Why and How to use QUESTIONS effectively when giving a presentation
              Why questions? Because as Darren LaCroix says:
"The most important element of a presentation
is the thinking that is going on
               in the minds of the audience."                   

 
Quotations of the month:
 
“Since wisdom comes from reflection., people need to hear not only your voice, but their own inner voice that comes from reflection.”   
 – P. Fripp, CSP
 
 
"If they don’t reflect, you don’t connect.”
- C. Valentine MBA, 1999 WCPS
 
Using poignant, pertinent, well-timed questions for delivering effective presentations!
A speaker /business presenter needs to use the technique of questioning effectively in order to keep their listeners engaged and involved mentally and emotionally.
 
  
 
Why use questions? 
 
-  helps them reflect on their own situations/feeling/lives
-  aids in creating a deeper connection with you
-  makes your presentation come across as more conversational: talking WITH them as opposed to talking AT them)
-  engages them and holds their interest
  
When use questions? Use 4T’s to Connection! 
  
- at the beginning of a presentation or story
 
  • Tap into their minds by asking a question using the word ‘you’ in the singular form, giving the audience time to reflect on an issue going to be discussed i.e. When was the last time you....or...Who was a person in your life that helped you or taught you…. or...What do you think is the number one factor that….
Did you note that the best questions start with the 5 W’s:
           who, what, where, when, why....and how
 
  •  then Transport them to where you wish them to go: a situation, a problem, a challenge, an obstacle by inviting them in: If you had seen this team when we were in such a state of disruption, you...  or ... Had you known that the situation was so dire, you likely...
 
- during the presentation
  • Touch base with them periodically to ensure they are still with you: How do you think the staff was feeling? or ...Can you relate to that? or ...What would you have done if you…? or...Can you imagine what was going through her mind when..?
 
- at the end of the presentation
  • Turn the issue onto them with a Take away question, as in: What about you, when will you…? or What will your next step be, now that you….? or Where should we go from here…? or Which goals should be adopt to…? or Next time, you find yourself in a similar situation, what do you think you would..?
 
How to use questions?
 
  • Rhetorical questions: Try to avoid asking questions that may have audiences mentally answer a yes or no in their minds. The best kind of rhetorical question, especially at the start of a presentation or story, is one of the 5 W’s as it actually gets them to reflect on something in their own lives.
 
  • Questions to which you want verbal answers:
 - First try to avoid saying: "Do you have any questions?" Ask instead: What questions may you have?"
 -If the audience is reluctant to answer openly, try this tip: have them discuss with a partner, then invite them to answer aloud, or if you are trying to make a point, tell your story about something that occurred to you, and have them respond about their own similar feelings or experience.
 
 
To recap, use questions effectively will not only help you connect to your audience but your point will be remembered and repeated!
 
Join me next month, when we discuss another speakeing skill that will give you an EDGE over the average presenter!
 
Until then, successful speaking to you!
  
 
Embarassed
 
 
  _______________________________________________________________
Individual Speech Coaching or Group Instruction
  • if you're a toastmaster wanting a competitive edge over average speakers
  • if you wish your group to be more effective presenters to successfully sell their services, products or ideas and increase profit margin
  • if you're in business and need to confidently address a group with a powerful, professional presentation but don't know how to create and deliver it
or 
call 416 489 6603 (Toronto) Leave a message with phone number; I'll respond within 48 hours
 
We work together via SKYPE, phone and emails and me sending you work sheets. 

Let's first discuss your needs or those of your group
 (no fee for consultation) 
 
   
   
 
 
Kathryn MacKenzie, M.Ed. DTM
Presentation Skills Instructor/Author
  Keynote Speaker/Coach

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