Featured Article

9 Tools for Nurturing a High Performance Team
by Desi Williamson


Desi Williamson has led a diverse career as a corporate sales and marketing executive, entrepreneur, motivational coach for the Minnesota Vikings, and now restaurant owner. In 2010, he opened three Dickey’s Barbecue restaurants in Minneapolis. Desi’s Impact!! Restaurant Group, LLC is providing jobs for people in the community and planning to expand to ten locations in the next five years. His restaurants are topping the list of fastest-growing locations within the Dickey’s franchise system and Desi believes the most important factor in their success (and the success of any business) is their people.

Desi Williamson and the Dickey's BBQ Team

Read 9 Tools for Nurturing a High Performance Team by Desi Williamson


Recent News

4 Customer Service Stats that Affect Your Bottom Line
by Lisa Ford

Lisa Ford says, “customers want companies to deliver and differentiate.” She shares four interesting customer service statistics that offer valuable lessons. If your company delivers an incredible service experience, customers will return, refer you, and even pay more.

Read Lisa Ford’s article, 4 Customer Service Stats that Affect Your Bottom Line

Dig Deeper! Read Lisa Ford’s blog post, Average, mediocre and 'look alike' customer service will not gain customer loyalty


A Formula for Becoming Smarter in Today’s Marketplace
by Scott Klososky

Smart people have a distinct advantage. Scott Klososky discusses his formula for being able to succeed in the marketplace, based on what is inside our skulls. “I am always on the hunt for new things to learn. It is a knowledge economy after all so the smart people win and I like to win.”

Read the entire article, A Formula for Becoming Smarter in Today’s Marketplace by Scott Klososky



11 Great Sales Ideas for 2011
by Jim Cathcart

The new year is a great time for sales professionals to review their sales process. Jim Cathcart, author of 14 books including best-sellers The Acorn Principle and Relationship Selling, has influenced a generation of sales and service professionals. He offers 11 ways to spark your sales efforts this year.

Read Jim Cathcart’s article, 11 Great Sales Ideas for 2011

Dig Deeper! Video: Is it necessary to have an elevator speech? Are you practicing self-leadership? Can you articulate your value to customers? Watch Jim Cathcart’s Q&A from a recent program.



Video: The Power of Vulnerability
featuring Dr. Brené Brown

Dr. Brené Brown was excited and honored to find out her TEDx Houston video was recently chosen to be featured on the TED website. Click Here to watch her video on “The Power of Vulnerability” and others.

Dig Deeper! Read the Epoch Times interview with Brené about “Embracing Our Ordinariness.”

Dr. Brown’s audio book, “I Thought It Was Just Me (but it isn’t): Telling the Truth about Perfectionism, Inadequacy, and Power” is now available from Audible.com. Click Here for more information or to place an order.

You can also read a review from American Consumer News



New eBook: Platinum Rule for DISC Sales Mastery – 235-page eBook
by Dr. Tony Alessandra

Tony's 235-page eBook gives readers a clear indication of their natural selling style, teaches the four behavioral styles, how to identify them, and how to naturally connect with each.  You will learn how to adapt your selling style to connect with the other three styles, so customers and prospects will be more inclined to like you, buy from you, and refer you.

Click Here to learn more or to place an order for Platinum Rule for DISC Sales Mastery – 235-pg eBook

The Platinum Rule for DISC Sales Mastery


Helpful Resource
Use Twitter & Other Social Media to Add Value to Your Event
from augustjackson.net

According to August Jackson, a market intelligence analyst, there are certain attributes of conferences, workshops and seminars that successfully leverage social media. These tools can expand the impact and scope of an event beyond its finite spot in space and time.

Read the entire article, Use Twitter and Other Social Media to Add Value to Your Event
from augustjackson.net

Rave Reviews

Steve Farber
“Thank you so much for helping to make EISS Administrator’s Symposium such an outstanding success. Your practical and applicable presentation provided insights and relevance for future planning and development with their respective staffs. It is very evident form the participants' comments that your message is timely and vital, and proves that it crossed the boundaries from business to the educational field. What you shared was not only from experience, but spoken from the heart. The credibility you bring to your presentations allows those in the field to build their craftsmanship and efficacy.”
~ Orange County Department of Education

Scott Klososky
· “Just amazing. I'm certainly more focused now on what many of the key Technology topics and issues are.”
· “Lots of information to think about. Makes me appreciate where we are going with technology.”
· “Scott did a great job connecting with the partner group on the various uses of social media in business and our profession. This topic really resonated.”
· “Scott makes you think about how our business will change in the next 5-10-15 years and evaluate how prepared we as leaders are for it and how our industry is prepared.”
~ Praxity
Read the rest of this month's Rave Reviews!


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