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“We have a vision of becoming the world’s greatest service organisation, and receiving five stars in IAOP’s rating is a testament that we are moving in the right direction,” says ISS Group CEO Jeff Gravenhorst.
“I would like to thank my 494,232 colleagues globally who continuously deliver service performance with a human touch, facilitating our customers’ purpose and working on making us the world’s greatest service organisation.”
The evaluation of the 2017 Global Outsourcing Top 100 companies are based on a rigorous scoring methodology that includes an independent review by a panel of IAOP appointed judges. The judging committee all have extensive experience in selecting outsourcing service providers and advisors for their organisations.
The pool of candidates comprise global outsourcing leaders from all industries, including Accenture, Deloitte, KPMG and hundreds of others.
Super Stars of the Global Outsourcing 100
This year, ISS can add a Super Star-title to the rating. IAOP has added Super Star recognitions for companies attaining the “All Star” list for receiving a star in all five judging categories, and “Sustained Excellence” list for companies achieving the top 100 or top 20 lists for five years or more, both of which ISS lives up to.
ISS also stands out with maximum score, eight out of eight possible, in the categories Customer References, Awards & Certifications and CSR.
“As a responsible company with focus on providing great customer experiences, I am very pleased that we are being honoured for our commitment in these areas. Being a responsible employer and a positive contributor to society have been fundamental to our business in the 116 years we’ve existed and will continue to be so going forward,” says Gravenhorst.
ISS' overall score was 7.24 out of a maximum of 8. The average overall score for the Global Outsourcing 100 list was 4.81.
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