The ISS 2020 Vision White Book is the fourth in the series that provide tangible solutions to the changing outsourcing environment in the future. One of the key solutions for outsourcing providers is to innovate and sophisticate their technological capabilities, and to further enhance their service delivery models to match the strategic outcome of the customer. Increased specialisation will result in a closer collaboration based on shared goals and risks. For the FM outsourcing process to be successful, both parties will work on establishing open and mutual beneficial business processes built on transparency and trust.
“Our research shows that the nature of outsourcing is undergoing a profound change. From strong focus on cost reduction towards supporting strategic objectives and pursuing advantages in terms of innovation, growth, brand protection, risk mitigation, access to talent and increased change,” says Head of Group Marketing, Peter Ankerstjerne, ISS A/S.
“The FM outsourcing relationships will change from traditional client-provider transactions primarily focused on cost-reductions to value based strategic partnerships especially focused on increasing workplace efficiency. Outsourcing providers increasingly need to differentiate themselves around technological sophistication, sustainability and innovation processes which directly influences the customers’ ability to attract talent or getting their products and services faster to market,” Ankerstjerne continued.
The white book presents the results based on a global survey conducted in collaboration with CoreNet Global combined with a number of in-depth interviews with international outsourcing experts. The white book concludes that new collaboration models are emerging, which will open up new opportunities for outsourcing suppliers and customers alike.
