Flemming Bendt, Regional CEO, ISS Eastern Europe, commented:
“While we are proud of our call centre activities in Turkey, in particular that our local management have grown the business multiple times over recent years, the reality is that these activities are not core to the long term strategy of ISS in Turkey. This divestment is part of the execution of our global strategy and alignment of our business platform.”
“We continuously review the strategic rationale and fit of our different service activities. Call centre activities are not a natural part of integrated facility services in Turkey, and there are few synergies between operating a call centre and delivering integrated facility services to our customers. CMC has more or less operated as a standalone service providing limited ability to leverage the strength of our Integrated Facility Services strategy. “
“We are confident that the transition of the call centre activities to Mid Europa Partners will be to the benefit of the employees and the customers of CMC. All relevant employees will transfer to the new owners, who intend to build on the strengths of the business.”
CMC was established in 2000 and today operates four call centres; in Sanliurfa, Malatya and two in Istanbul. The business has a diversified customer portfolio across the financial services, entertainment, consumer goods, automotive and retail industries.
ISS Turkey had an annual revenue of DKK 2,535 million and 29,913 employees in 2014. The divestment will have no effect on the remaining ISS service offerings in Turkey.
The parties have agreed not to disclose the financial details of the transaction. ISS expects to use the proceeds to further reduce debt. The transaction remains subject to satisfaction of certain conditions precedent customary in a transaction of this nature.
3 Seas Capital Partners acted as M&A advisors and Yarsuvat & Yarsuvat as legal advisors to ISS Turkey on this transaction.
ISS named 'New Zealand Facilities Management Company of the Year' for second year in a row
ISS has a strong presence throughout New Zealand. With over 1,000 employees, ISS New Zealand delivers services such as cleaning, property and support services to hundreds of customers across the country. The Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding performance. The 2015 Frost & Sullivan New Zealand Excellence Awards Ceremony took place 27 August at the Villa Maria Estate in Auckland.
The Country Manager of ISS Australia and New Zealand, Dane Hudson, said:
"We are delighted to be recognised at these Awards for a second year. Our New Zealand business is growing, and this acknowledgement is testament to how hard we have been working to improve service delivery to our customers and empower our staff. With the appointment of a dedicated General Manager of Business Development in Stacey van der Putten, and new wins, like our integrated contract with the industrial gas company, BOC, retail sites for cleaning and maintenance services, we are growing our reputation for delivering the full range of facility services in New Zealand.
The business in New Zealand has introduced new online training programmes, improved health and safety initiatives and driven hard the link between engaged employees and customer satisfaction. With local delivery of a number of global contracts, leveraging the strong platform of ISS is paying off.
Participants in the Awards were judged according to research conducted for Frost & Sullivan’s latest analysis of the New Zealand market.
Michael Khuwattanasenee, Research Analyst at Frost & Sullivan, commented:
"ISS New Zealand demonstrated its commitment to be the leader of Facilities Management by offering generous compensation for their employees, integrating online learning, encouraging their employees to innovate, and providing superior customer service training. The result of investment in their employees led to higher customer engagement, and drastically increased their productivity. ISS New Zealand is a justified recipient of this Award. In 2014, ISS New Zealand was also selected as a Frost & Sullivan Award recipient for 'Facilities Management Company of the Year' and ISS Australia received the accolade of 'Integrated Facilities Management Company of the Year'.
