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ISS lands services contract for Heathrow's new Terminal 2
Heathrow Airport Limited (HAL) have awarded ISS Transport in the UK a £10m contract for the delivery of ‘Soft+’ services at its spectacular new Terminal 2 building. Known as ‘The Queen’s Terminal’ in honour of Her Majesty the Queen, the terminal is nearing the final stages of completion.
Under the two-year contract ISS will provide cleaning, waste management, fabric maintenance and technical services. ISS’ global experience in the airport sector and other complex ‘live’ environments was a key factor in the contract award. Benchmarking from ISS customer sites in the UK, Europe and USA contributed to the development of a unique solution that achieves the optimum balance of passenger experience, service quality, value for money, and sustainability.
Lean methodologies, a customer focused culture, and a waste management solution with ambitious targets to achieve over 70% recycling throughout the terminal, are just some of the ways that ISS delivery will contribute to HAL’s vision to ‘make every journey better’.
Christopher Howe, Head of Procurement (Operational Delivery) for Heathrow Airport Holdings Ltd commented:
–The ISS tender submission demonstrated a passion for customer service and innovation. ISS understood the complexities of working in a live operation environment and the concept of ‘making every journey better’ I look forward to working with ISS.
Kevin Culverwell, Business Development Director of ISS Transport added:
– I am extremely proud to have worked with such a dedicated and professional Sales and Operational team to deliver the optimum solution for one of the UK's most important assets. Improving the passenger experience was at the heart of our proposal and we all now look forward to setting new benchmarks for success with HAL at their iconic infrastructure facility.
ISS have already started mobilisation of the contract, supporting HAL with the transfer of airlines from other terminals by the end of November 2013, and undertaking operational testing ready for the opening of the new terminal in June 2014.
Brian Raven, Managing Director of ISS Transport commented:
– We are absolutely thrilled that HAL have selected ISS as their Soft+ services partner for their exciting new Terminal 2 building. The award is testament to our track-record of delivering excellence in the aviation sector. Our sector experts from across the ISS world have collaborated to design a solution that places sustainability, and the needs of the 10 million plus passengers who will pass through, at the heart of operations at the new terminal. Our site team, who at full strength will number 150 colleagues, are absolutely relishing the challenge of delivering ‘wow factor’ services that will transform the passenger experience at Heathrow.
About the ISS Group
The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading Facility Services companies. ISS was originally short for International Service System, but is only used as the acronym today.
ISS offers a wide range of services within the following business areas: cleaning services, support services, property services, catering services, security services and facility management services. The ISS Group’s revenue amounted to almost DKK 80 billion in 2012 and ISS now has more than 530,000 employees in over 50 countries across Europe, Asia, North America, South America and Pacific, serving thousands of both public and private sector.
Financial info (2012)
Revenue: DKK 79.5 bln
Operating Profit before other items 2012: DKK 4.4 bln
The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading Facility Services companies. ISS was originally short for International Service System, but is only used as the acronym today.
ISS offers a wide range of services within the following business areas: cleaning services, support services, property services, catering services, security services and facility management services. The ISS Group’s revenue amounted to almost DKK 80 billion in 2012 and ISS now has more than 530,000 employees in over 50 countries across Europe, Asia, North America, South America and Pacific, serving thousands of both public and private sector.
Financial info (2012)
Revenue: DKK 79.5 bln
Operating Profit before other items 2012: DKK 4.4 bln
ISS A/S has the following CVR number (Company Registration Number): 28 50 47 99
Majority shareholders of ISS consist of funds advised by EQT partners and Goldman Sachs Capital that together hold 73% of the share capital, and Ontario Teachers' Pension Plan and KIRKBI Invest A/S that together hold 26%. In addition, certain members of the Board of directors, the Executive Group Management and a number of senior officers of ISS hold approximately 1% of the share capital through director and management participation programmes. ISS bonds are listed on the Luxembourg Stock Exchange.
Management
Chairman: Lord Allen of Kensington CBE
Group Chief Executive Officer: Jeff Gravenhorst
Group Chief Financial Officer: Heine Dalsgaard
Group Chief Operating Officer Europe: Henrik Andersen
Group Chief Operating Officer, Americas & Asia Pacific: John Peri
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